This policy applies to all sessions booked through Zurphy.
Client-Initiated Cancellations
- More than 24 hours before the session — full refund. The refund goes to your original payment method minus the payment processing fee (the fee is not returned by the payment processor), or 100% as Zurphy Money credit — your choice.
- Within 24 hours of the session — no refund. 90% of the payment goes to the expert as a late-cancellation fee.
- Rescheduled by the expert — if your expert moves the session, you may cancel for a full refund (no fees deducted) at any time before the new session time.
Expert-Initiated Cancellations
If your expert cancels a session, you receive a full refund — every cent, with no fees deducted.
Questions about a session?
Contact your expert directly — their contact email is listed on their profile page. For platform-level questions, see the Terms of Service.