Last Updated: June 2026
ZURPHY acts solely as a technology platform connecting users with independent experts. Services are provided by the professional, who is solely responsible for invoicing and applicable taxes.
By creating a expert account on Zurphy, you confirm that you are operating as an independent expert and not as an employee, agent, or representative of Zurphy.
You remain solely responsible for your services, pricing, qualifications, business practices, and interactions with clients.
Experts agree to provide accurate and truthful information regarding:
Providing false or misleading information may result in suspension or removal from the platform.
Zurphy may review submitted information and documentation as part of its verification process.
Verification by Zurphy does not constitute a guarantee of expert competence, licensing, or legal authorization to practice.
Experts remain responsible for complying with all applicable laws and regulations.
Experts are responsible for:
Repeated cancellations, no-shows, or unreliable conduct may result in removal from the platform.
Experts may provide online services through Zurphy's built-in video platform, powered by Daily.co.
Online sessions booked through Zurphy must be conducted using Zurphy's built-in video platform unless Zurphy expressly authorizes otherwise.
Experts are responsible for joining sessions on time, maintaining a suitable internet connection and compatible device, and using the platform appropriately.
Experts must not attempt to move confirmed Zurphy bookings off-platform or provide alternative meeting links for the purpose of bypassing Zurphy's booking, payment, or session systems.
Experts may optionally connect their Google Calendar to Zurphy to automatically sync confirmed bookings as calendar events.
By enabling this feature, you authorize Zurphy to access your Google Calendar to create, update, and delete events related to your Zurphy bookings. This access is limited to managing events associated with Zurphy sessions and does not give Zurphy access to unrelated calendar data.
You may disconnect Google Calendar at any time from your professional settings. Disconnecting will stop future syncing but will not remove previously created events.
Google Calendar integration is governed by Google's applicable Terms of Service and Privacy Policy.
Payments are processed through Stripe Connect.
Platform Commission. Zurphy deducts a 12% platform commission from each transaction before transferring funds to the expert.
Processing Fees. In addition to the platform commission, Stripe's processing fees (set by Stripe, typically a percentage plus a fixed amount per transaction) are also deducted from the expert's payout.
Holding Period. After a session is marked as completed, funds are held for a 24-hour period before being transferred to the expert's Stripe account. This holding period allows for dispute resolution and session verification.
Payout Schedule. Once funds reach the expert's Stripe account, payouts to the linked bank account follow the payout schedule configured in the expert's Stripe account (typically 2–7 business days depending on country and banking provider).
Zurphy Money. Sessions may be partially or fully paid using Zurphy Money (wallet balance). Wallet payments are treated identically to card payments for all commission, fee, and tax calculations.
Tax Responsibility. Experts are responsible for determining their applicable taxes, setting their prices accordingly, and providing any required tax information. Unless otherwise required by applicable law, Experts are solely responsible for collecting, reporting, and remitting any applicable sales tax, VAT, GST/HST, or other taxes arising from the services they provide through ZURPHY. ZURPHY acts as a technology platform facilitating payments and may deduct its platform fee and other applicable fees before transferring funds to the Expert. ZURPHY does not provide tax advice and is not responsible for an Expert's tax compliance. Experts should consult a qualified tax advisor or their local tax authority to understand their obligations. Payments made through ZURPHY Money (wallet balance) are treated the same as card payments for tax purposes.
Experts agree to the cancellation and refund policies described below. When a refund is issued, funds may be returned to the client and the expert's payout may be adjusted accordingly.
Dispute Refunds. ZURPHY may, at its discretion, process a refund on behalf of the Expert in the event of a dispute between a Client and an Expert, or where required to comply with applicable law. In such cases, the refund amount may be deducted from the Expert's pending or future payouts, and the Expert acknowledges that ZURPHY acts as the payment facilitator authorized to issue such refunds on their behalf.
Only clients who have completed a verified booking through Zurphy may submit reviews.
Experts may not:
Zurphy reserves the right to remove fraudulent reviews.
Experts agree to:
Harassment, discrimination, fraud, or abusive conduct may result in immediate account suspension.
Experts acknowledge that Zurphy acts solely as a platform facilitating discovery, booking, scheduling, and payment processing.
Experts remain solely responsible for the services they provide and any consequences arising from those services.
Zurphy reserves the right to suspend or terminate expert accounts that:
Zurphy may update these Expert Terms from time to time.
Continued use of the platform constitutes acceptance of any updated version.
Questions regarding these Expert Terms may be directed to:
contact@zurphy.com